At Wakefield Hospital, we dedicate ourselves to providing superior health and wellbeing for all our people in our care, in facilities that promote innovation, enabling staff and specialists to be their best.
We achieve this by investing in up to date medical technology and patient management systems. Through Evolution Healthcare we benchmark our hospital against best practice industry standards and undertakes annual quality improvement awards showcasing quality initiatives across all our health services.
Clinical governance is supported by regular robust reviews that gather key performance data from various sources to identify trends and improvement opportunities. Benchmarking is a feature of our quality systems.
At Wakefield Hospital, we value and encourage feedback so that we can constantly deliver the best experience possible for all of our patients. The metric we use to measure patient loyalty and satisfaction is the Net Promoter Score (NPS).
Our NPS is, on average, 87%.
How is it calculated?
We will continue to strive for excellence at every turn.
We are committed to respecting your privacy and treating you with dignity. If you feel that this has not occurred then please speak to the nurse manager or alternatively you can contact us.
Your RightsAccess to the Health and Disability Consumer Advocacy Service, is a free confidential service, and is available by calling 0800 555 050, or emailing advocacy@hdc.org.nz. This service will advise on the NZ Code of Health & Disability Service Consumers’ Rights and on making a complaint.